I got locked out of the Resource Portal, what do I do?

After many failed login attempts, our system will block your IP address. This critical security feature prevents attackers from brute-forcing their way into the system.

In a classroom setting, this sometimes happens by mistake if many users on the same wifi network fail their log in within a short period of time. It can also happen if many users share one account.

If you are locked out of your account due to too many login attempts:

1. Go to https://whatismyipaddress.com/, and copy your IPv4 address.
   1. If you have multiple networks, do this for each one. For example, teachers' computers may be on a separate network from students'.
2. Contact us with your IP address and the account email that is locked out. We can then unlock your account.

To help avoid future lockouts:

• Each user should have their own unique account.
• When adding students to Droneology, allow students to set their own passwords to help prevent typos.
• If you can't remember your password, use the Forgot Password? link on the login page to reset it, rather than trying to guess the password many times in a row.
• Use a password manager, such as the one built into your browser or an independent one like Bitwarden, to securely generate and store passwords.
• If your organization uses single sign-on, your IT admin may contact us to set up your resource portal accounts using SAML SSO.